In 1991, Ammar Jali was a college student looking for a part-time job. He found one delivering pizzas for Domino’s. It seemed like just another gig, a way to make ends meet while studying electrical engineering at the New York Institute of Technology (NYIT). But that job sparked something bigger—a passion for business and customer service that would define his career.
Jali’s journey from delivery driver to multi-store franchise owner is a story of persistence, strategy, and a commitment to excellence. Today, he owns 25 Domino’s stores across Pennsylvania and New York. His success didn’t happen overnight, and it certainly wasn’t accidental.
Balancing Engineering and Business
Jali excelled in school. He graduated from NYIT with honors, earning a spot on the Dean’s List. His academic achievements led him to an engineering career at Festo Didactics, where he worked on fiber optics projects for big-name clients like Disney. But something was missing.
“Engineering was great,” Jali recalls, “but I always had an entrepreneurial mindset. I wanted to build something of my own.”
The First Domino’s Franchise
In 1994, Jali made a bold move. He left engineering behind and took out an SBA loan to buy his first Domino’s franchise in Long Island, New York. He wasn’t just stepping into business ownership—he was stepping into a world of long hours, financial risk, and constant problem-solving.
“I knew I was taking a risk,” he says. “But I believed in the Domino’s brand, and I knew that with the right work ethic, I could make it succeed.”
He wasn’t wrong. Over the years, Jali expanded aggressively, acquiring and building more stores across multiple locations. His commitment to high standards and efficient operations turned his franchises into some of the best-performing Domino’s locations in the country.
What Sets Him Apart
Jali’s philosophy is simple: happy customers and happy employees drive success.
“Customer service isn’t a department—it’s an attitude,” he says. “If you get that part right, everything else falls into place.”
He invests in employee training, mentorship, and leadership development. Many of his store managers started as delivery drivers, just like he did. He believes in promoting from within, building loyalty, and creating opportunities.
Winning Awards and Gaining Recognition
Jali’s efforts haven’t gone unnoticed. His franchises have won the prestigious International Franchise Association Gold Franny Award for operational excellence. This award is only given to top-performing franchisees who consistently meet high standards in sales, service, and employee engagement.
But for Jali, awards are just a byproduct of doing business the right way. “I don’t chase trophies,” he says. “I focus on running a great business, and the rest follows.”
Using Technology to Stay Ahead
One of the reasons for Jali’s sustained success is his willingness to embrace technology. He integrates AI-driven administrative tools and advanced scheduling software to improve efficiency. These tools help predict customer demand, optimize labor costs, and ensure timely deliveries.
“Technology isn’t just about convenience—it’s about staying competitive,” Jali explains. “If you’re not adapting, you’re falling behind.”
Advice for Aspiring Franchise Owners
Jali is open about the challenges of franchising. He advises potential franchisees to do their homework before jumping in.
“Understand franchise fees, royalty payments, and the competition in your area,” he says. “Too many people focus on the upfront investment without thinking about long-term sustainability.”
For Jali, the key to a successful franchise isn’t just location or branding—it’s knowing how to run a business efficiently while keeping customers and employees satisfied.
Giving Back to the Community
Beyond business, Jali is committed to giving back. He supports organizations like The Darrin Walls Foundation and St. Jude’s Run/Walk to End Childhood Cancer. His involvement goes beyond just donations—he actively participates in community events and initiatives.
“Success isn’t just about making money,” he says. “It’s about making a difference.”
From delivering pizzas to running a multi-million-dollar franchise empire, Ammar Jali’s journey is proof that success is built on smart decisions, relentless effort, and a focus on people. His story is an inspiration for anyone looking to turn a simple job into a lifelong career.
“I never planned to be in the pizza business forever,” Jali admits. “But sometimes, the right opportunity finds you. And when it does, you have to be ready to run with it.”
