Glen and Michelle Scharfeld are the dynamic duo behind Senior Helpers in Citrus County, a leading provider of senior care specializing in personalized in-home care services. Born and raised in Florida, their journey from community-oriented individuals to prominent figures in senior care is marked by their dedication to quality service, innovation, and compassionate care practices.
I had the privilege of meeting the Scharfelds during a community health event in Citrus County. They shared their experiences and the genesis of their passion for elder care—starting from personal family experiences with senior needs. Their stories, imbued with a profound understanding and commitment to their community, paint a picture of professionals who are not only skilled but deeply committed to enhancing the lives of their clients.
Early Life and Commitment to Community Service
Glen, originally from a small Florida town, and Michelle, who hails from the same region, have always been deeply embedded in their community. They both attended local universities where Glen studied healthcare management, and Michelle focused on social work. Reflecting on their formative years, the Scharfelds emphasize, “Our upbringing in a close-knit community instilled in us the importance of looking out for one another, especially the elderly and vulnerable.”
“Senior care is about creating meaningful connections and ensuring the well-being of our community’s most cherished members,” they often say.
The educational journeys of Glen and Michelle, combined with their personal experiences with senior family members, played a crucial role in shaping their career paths. Their academic backgrounds provided them with the essential knowledge and skills needed to navigate and excel in the complex field of senior care.
Founding Senior Helpers Citrus County
The Scharfelds began their careers in various community-oriented positions before founding the Citrus County branch of Senior Helpers. Their early exposure to the challenges faced by the elderly influenced their career paths significantly. “Senior care is about seeing potential in challenges and transforming them into opportunities for care and connection,” Glen explains.
Their deep understanding of healthcare needs and strategic approach to elder care management has made Senior Helpers Citrus County a notable leader in the industry. Clients appreciate their dedication and ability to navigate the complexities of in-home senior care. “The Scharfelds’ ability to understand client needs and adapt their services is unparalleled,” notes a colleague. “Their strategic thinking and relentless drive set them apart in this compassionate field.”
Growth and Innovation
Throughout their careers, Glen and Michelle Scharfeld have navigated the evolving landscape of senior care, continually innovating and improving Senior Helpers’ offerings. The increasing complexity of senior healthcare needs presents continuous challenges that require innovative solutions and adaptability. “Every challenge we encounter drives us to innovate and enhance our services,” Glen notes.
These challenges have spurred the Scharfelds to continuously improve and refine Senior Helpers’ services. Their commitment to ethical practices and community-focused care has been a guiding principle throughout their careers. Rather than viewing these challenges as obstacles, they see them as opportunities for growth and betterment. “The key to success in senior care is staying ahead of the curve and always finding new ways to meet our clients’ needs,” Michelle adds.
Colleagues and clients alike recognize the Scharfelds’ ability to navigate these complexities. “Glen and Michelle have an uncanny ability to anticipate changes in the healthcare industry and adjust our strategies accordingly,” says a longtime colleague. “Their forward-thinking approach has been crucial to our success.”
“Seeing our clients thrive and regain their independence is the most rewarding part of our job,” the Scharfelds reflect. They believe that the ultimate goal is to ensure that seniors feel valued, cared for, and connected within their community.
“Glen and Michelle’s dedication to ethical business practices and community engagement sets them apart in this industry,” remarks a client. “They genuinely care about our community’s seniors and work tirelessly to ensure they receive the best possible care.”
Getting to know Glen and Michelle Scharfeld, their journey demonstrates a strong commitment to assisting the elderly and the necessity of adapting to the ever-evolving landscape of senior care. By staying ahead of industry changes and maintaining a client-centric focus, it’s clear how they have positioned Senior Helpers Citrus County as a trusted leader in elder care. Their perseverance and strategic approach to challenges have been instrumental in the success of their organization.
Interview with Glen and Michelle Scharfeld, Owners of Senior Helpers Citrus County
What keeps you motivated and excited about what you do?
Glen: “The impact we have on seniors and their families really drives me. Seeing the relief and happiness in the eyes of our clients when we make their day a little easier is incredibly fulfilling.”
Michelle: “Absolutely, and there’s always something new on the horizon in elder care. Adapting our services to these changes not only keeps us on our toes but also enriches our offerings, making every day exciting.”
What’s your go-to way to relax and enjoy yourself during your downtime?
Michelle: “I love gardening. It’s my escape, a way to de-stress and connect with nature, which is so rejuvenating.”
Glen: “And I’m more into woodworking. It’s a hobby that gives me a sense of accomplishment, seeing a piece of furniture take shape from just raw materials—kind of like building our business from the ground up.”
What do you think is your single most crucial trait for success?
Glen: “I’d say adaptability. The healthcare landscape is constantly evolving, and being able to pivot and embrace change has been key for us.”
Michelle: “I think empathy plays a huge role, too. Being able to connect with and understand our clients and their families helps us to provide truly personalized care.”
What’s the most important lesson you’ve learned in your career?
Michelle: “The value of a strong team cannot be overstated. Investing in our staff and nurturing their growth has helped us create a supportive and professional environment that extends to our clients.”
Glen: “And listening is just as important as providing solutions. Taking the time to really hear what our clients and staff need has shaped our services more effectively than anything else.”
How do you handle negative feedback when you receive it?
Glen: “We see it as a chance to improve. It’s important to approach feedback with an open mind and not defensively.”
Michelle: “Right, and engaging directly with the person who has concerns shows that we care about resolving any issues and maintaining trust.”
What’s the hardest obstacle you’ve overcome in your life or career, and how did you do it?
Michelle: “Starting our Senior Helpers franchise was quite challenging. Establishing trust in a community where you’re caring for loved ones is no small feat.”
Glen: “We focused on providing exceptional care and really engaging with the community. Hosting workshops and being visible helped us build that trust. Over time, word of mouth has really helped grow our reputation and client base. It’s about showing up, day after day, and proving that we’re here to care.”
Frequently Asked Questions
What is Senior Helpers?
Senior Helpers is a leading provider of senior care services that specializes in providing personalized in-home care for the elderly. The organization is dedicated to improving the quality of life for elderly clients and their families by offering reliable and affordable care solutions.
What services does Senior Helpers offer?
Senior Helpers provides a comprehensive range of services designed to meet the varying needs of seniors, including:
- Personal care, such as bathing, grooming, and dressing
- Companion care for social interaction and companionship
- Specialized Alzheimer’s and dementia care
- Disease management for conditions like diabetes and arthritis
- Housekeeping and meal preparation
- Transportation for appointments and errands
How are Senior Helpers caregivers selected?
Caregivers at Senior Helpers are chosen through a stringent selection process that includes thorough background checks, reference checks, and personal interviews. Each caregiver undergoes specific training to meet the unique needs of seniors, ensuring they are equipped to provide high-quality care.
Can clients choose their caregivers?
Yes, Senior Helpers matches caregivers to clients based on the client’s needs, personality, and preferences to ensure effective care and foster strong, positive relationships between clients and caregivers.
Are Senior Helpers services available 24/7?
Senior Helpers offers flexible scheduling to accommodate the unique needs of each client, including 24/7 service options. Whether clients need occasional assistance or round-the-clock care, Senior Helpers can tailor services to suit their schedules.
Is there a minimum service hour requirement?
The minimum number of service hours can vary by location and specific services provided. Generally, there is a minimum shift length, typically around 3 to 4 hours, but Senior Helpers strives to be flexible to meet clients’ needs.
How does Senior Helpers ensure quality of care?
Senior Helpers is committed to maintaining high-quality care standards by regularly conducting client satisfaction surveys, caregiver performance reviews, and in-home visits by management. Furthermore, all staff receive ongoing training and professional development.
What makes Senior Helpers stand out from other home care providers?
Senior Helpers distinguishes itself through a personalized approach to care, the employment of skilled and compassionate caregivers, and specialized programs for clients with Alzheimer’s and dementia. The organization also supports both clients and their families by providing resources and guidance.
How can someone start services with Senior Helpers?
To initiate services, individuals should contact their local Senior Helpers office. An initial meeting will be scheduled to discuss the client’s needs and conduct an assessment, followed by the development of a personalized care plan and caregiver matching.
How is the cost of services determined?
Costs vary based on the type and frequency of care required. During the initial consultation, Senior Helpers provides a detailed cost breakdown and helps clients create a care plan that aligns with their budget.
Does insurance cover any costs of Senior Helpers services?
Some insurance plans, including long-term care insurance, may cover in-home care services. Senior Helpers assists clients in understanding their insurance benefits and exploring all funding options available for care.
Can Senior Helpers provide services in assisted living or nursing home settings?
Yes, Senior Helpers offers additional personal care and companionship services to seniors in assisted living or nursing homes who require more individualized attention than the facility can provide.
